Frequently Asked Questions

   

   

            Booking & Availability

• How do I book a property on your website?

Simply browse our listings at Swainson.com.au , select your desired apartment, choose your dates, and follow the steps to complete your booking securely online.

• Can I check availability in real time?

Yes. Our website shows real-time availability, so you’ll only see properties that are open for your selected dates. View all available listings by clicking here.

• What’s included in the nightly rate shown on the website?

The nightly rate includes accommodation, utilities, and basic amenities. Any additional fees (like cleaning or security deposit) will be clearly displayed at checkout.

• Is it safe to book directly through your website?

Yes. our site uses secure encryption for all transactions, and your data is protected. Booking directly also ensures the best available rate.

• Can I contact Swainson team before booking an apartment?

Absolutely. If you have questions about a listing, you can use the contact form on the website, call us on +61 8 7070 2551, email us at bookings@swainson.com.au or reach out to our team via social media channels (Facebook and Instagram)

• Can Swainson apartments accommodate large groups like families of 6 or team stays?

Absolutely! At Swainson, we offer a range of spacious short-term rentals in Adelaide perfect for larger groups, families, production crews, or corporate teams. Our curated collection includes premium homes with 4, 5, and even 8 bedrooms, providing plenty of room to relax, work, or entertain in comfort. Let us help you find the ideal space for your next group trip. Contact here

• Can I make a group or long-term booking through the website?

Yes, for extended stays or group bookings, you can submit a request through the website or contact us for custom arrangements.

• What happens after I book a property?

You'll receive an instant confirmation email with your booking details, followed by check-in instructions and contact info before your arrival.

• Is it possible to modify my reservation and select new dates after booking?

Yes, date changes are possible depending on the property's availability and the terms of your booking. We recommend contacting us as soon as possible if you need to adjust your dates. Please note that rate differences may apply, and changes made close to the arrival date may be subject to our cancellation policy.

 

        Check-in / Check-out

• What time is check-in and check-out?

Check-in is from 3:00 PM, and check-out is by 10:00 AM. However, these times may vary slightly depending on the property. Please refer to the specific listing for exact details.

• Can I request an early check-in or late check-out?

Yes, subject to availability. You can request this during booking or by contacting us through the website, and we’ll do our best to accommodate.

• Where can I find the check-in instructions?

You’ll receive a detailed email with apartment GuideBook with check-in instructions, including access codes, directions, and contact information, once your booking is confirmed.

• What is a Guidebook, and when will I receive it?

The Guidebook is a digital guide that includes everything you need for your stay: apartment details, address, check-in and check-out instructions, Wi-Fi info, safety guidelines, and the guest contract. You'll receive it as a secure link via email once your booking is confirmed.

• What should I do if I arrive late at night?

Late check-ins are no problem with our self-service system. Just follow the instructions in your check-in email.

• Do I need to bring any ID for check-in?

We may request ID prior to your stay for security purposes, but there’s no in-person check-in needed. 

• Can I drop off luggage before check-in or after check-out?

Luggage drop-off is not available at the properties, but we’re happy to recommend nearby storage solutions if needed.

• What happens if I forget to check out on time?

Late check-outs without prior approval may result in additional fees, as we need time to prepare for the next guest. Always let us know in advance if you’re running late.

          Pricing & Payment 

• Where can I view prices and availability for your properties?

You can see real-time pricing and availability by visiting our website and browsing our Adelaide listings at www.Swainson.com.au

• What’s included in the nightly rate?

Our nightly rate includes accommodation, utilities, Wi-Fi, and essential amenities. Final cleaning fees and any applicable taxes are clearly displayed at website booking www.Swainson.com.au .

• Are there any additional fees I should be aware of?

Yes. a cleaning fee and refundable security deposit may apply depending on the property. These are always shown before you confirm your booking.

• What is the damage deposit fee and why I have to pay it?

A refundable damage deposit of between 250-500 Aud is collected before your arrival as part of the booking process. This helps protect the property against any accidental damage during your stay. The deposit will be refunded in full via your original payment method within 7 days after check-out, subject to an inspection of the property. This is to confirm there has been no damage to the property, no missing items and no excessive cleaning is required.

• What payment methods do you accept?

We accept all major credit and debit cards through our secure online booking system.

• Is payment required upfront or can I pay later?

Full payment is typically required at the time of booking to secure your stay. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

• Is it safe to pay through your website?

Yes. Our website uses secure SSL encryption to protect your personal and payment information.

• Can I get a receipt or tax invoice for my stay?

Yes, you’ll automatically receive a confirmation email with a receipt after booking.

• What is your refund or cancellation policy?

You can cancel up to 7 days before check-in for a full refund. Please note that cancellation policies may vary slightly between properties. The exact policy for each listing is clearly shown during the booking process, so be sure to review it before confirming your reservation.

        Support & Contact

• How can I contact Swainson if I have a question before booking?

You can reach us directly through the contact form on our website, via our social media channels (Facebook and Instagram), or by emailing us at bookings@swainson.com.au. We're always happy to assist and help you find the right property for your stay.

• What should I do if I need help during my stay?

If you experience any issues or have questions during your stay, our support team is available to assist you. Contact details are provided in your check-in email.

• Do you offer 24/7 support?

We provide prompt support during standard hours and after-hours assistance for urgent issues such as lockouts or maintenance emergencies.

• Where can I find check-in details or instructions?

Check-in instructions are emailed to you after your booking is confirmed. If you didn’t receive them, please contact us through our website or support line.

• Can I speak to someone directly?

Yes. Once your booking is confirmed, you’ll receive a direct contact number for guest support. For any enquires feel free to email at bookings@swainson.com.au or phone: 1800 662 994 || International: +61 8 7070 2551

• What if I lose my key or can’t access the property?

Contact us immediately using the phone number provided in your confirmation email. We’ll help you regain access as quickly as possible, depending on time of day and location of listing there may be a charge for this per the T&Cs of your booking.

• How do I report a maintenance issue during my stay?

You can report any issues through our guest support contact. We aim to respond and resolve issues promptly.

• Can I get help choosing the best property for my stay?

Absolutely! Tell us what you’re looking for, and we’ll recommend the best options available. Just send us a message through the site or email us directly at bookings@swainson.com.au.

          Location & Local Info

• Where are Swainson properties located in Adelaide?

Our apartments are conveniently located across key neighborhoods in Adelaide, including the city center, Glenelg, and nearby suburbs, offering easy access to major attractions. You can also use the map on our website to see the exact locations of all our apartments.

• How close are your rentals to Adelaide’s city center?

Many of our properties are in the CBD or within a 10-20 minute drive or public transport ride to the Adelaide CBD, perfect for exploring the city or withing the CBD itself.

• Is public transport easily accessible from your properties?

Yes! Most of our rentals are close to bus stops, tram lines, or train stations, making it simple to get around Adelaide without a car.

• Can I find restaurants and cafes close to the apartments?

Absolutely! Each neighborhood offers a variety of dining options, from casual cafes to fine dining, all within walking distance or a short drive.

• Can you recommend restaurants, shops, or things to do nearby?

Yes! After you complete the check-in process, you’ll receive the apartment Guidebook with recommendations for nearby restaurants, shops, local attractions, and curated experiences. It also includes information about tours, and things to do in the area.

• Is parking available near the properties?

Parking options vary by property — some offer onsite parking while others have secure nearby car parks. Details are listed on each property page.

• Are your rentals located near hospitals or medical centers?

Yes, some properties are conveniently located near major hospitals like the Royal Adelaide Hospital.

• What amenities are included with Swainson apartments? Are there pools or gyms available?

Guests enjoy secure parking, high-speed WiFi, and 24/7 self check-in. Selected short-term rentals include free access to onsite gym, swimming pool and sauna. Contact us to find your perfect Swainson stay.

            Standards and Recognition

• Will I receive a Guest Contract for my stay?

The Guest Contract will be sent to you automatically right after your booking is confirmed. It includes important terms and policies that apply to your stay.

• Is there a guide with property details?

Yes! You'll receive a Guidebook via email. It’s packed with helpful information about your apartment, check-in instructions, amenities, local recommendations and events.

• Does Swainson have any official accreditations or certifications? 

Yes, Swainson holds a Sustainable Tourism Accreditation, reflecting our commitment to responsible and environmentally conscious hospitality. 

• Is Swainson committed to meeting sustainable energy standards?

We actively participate in the Tourism Emissions Reduction commitment, a key initiative focused on reducing carbon emissions across the tourism industry. These efforts reflect our ongoing commitment to sustainability and minimizing our environmental impact. To learn more about the plan and our ongoing commitment, visit Swainson Tourism Emissions Reduction Plan

• Do you offer an accessibility guide for tourists or guests with mobility needs?

Yes, we provide an Accessibility Tourist Guide. You can access it here: Accessibility Tourist Guide.

If you have any other questions, feel free to contact us directly. We're here to help.

Best regards,
Swainson Team